Managed IT services have become quite popular in Australia and around the globe in the past several years. That is due to the many advantages offered by such a service. In fact, a managed IT service is an IT task provided by a third party contractor to a company or small business. In the managed IT service agreement, the managed IT provider is responsible for the functionality and equipment of the customer. The customer would typically pay a monthly fee for the services provided by the contractor.
Although there are many types of managed IT services out there, the basic idea is to transfer the burden of maintaining an in-house IT department to a third-party service who specialises in the subject matter. The customer would benefit from predictable pricing as well as the ability to focus on their core business functions rather than managing IT chores.
The origins of managed IT services date back to the early 1990s. In fact, the advent of application service providers (ASP) who offered remote application hosting services is the beginning of managed IT services. In fact, ASPs were able to set the stage for companies to offer on-site support for a customer’s IT infrastructure. The technology has changed a lot since the beginning of managed IT services.
Today, it is much easier to offer this type of services thanks to the advancement in technology. That is why superior managed services are provided to clients. These services will help your small business to run smoothly without any technical issues over time. That is why you should opt for a reputable managed IT service in Australia.
Remote monitoring and management of servers, mobile, and desktop devices are some of the commonly used managed services out there. In fact, remote monitoring and management is the basis for such a service. Since there are hundreds of managed IT services that provide this type of service, there is heavy competition for profit margins within these firms. You should be able to find a reputable provider that offers a quality service if you do the necessary research.
With the competition in the industry, managed IT services have started to differentiate their offerings. In fact, a popular service provided by most IT services is managed security services. Customers are increasingly wanting to have IT security assistance from their service providers. IT security is a highly specialised subject that should be dealt with by an experienced professional. That is why a small business wouldn’t think of having their own IT security team but hire them from outside since it is much cheaper to do so.
On the other hand, with the advent of cloud computing, most of the managed IT services have included cloud services in their portfolio. Most of the managed IT services focus on infrastructure as a service (IaaS) – offering managed public cloud services in combination with cloud providers such as Google, Amazon Web Services (AWS), and Microsoft. On the other hand, these managed IT services may also offer managed platform-as-a-service or PaaS or partner with popular software as a service (SaaS) vendors such as ServiceNow and Salesforce.
The managed IT service provider will work with a customer under an agreement which sets the terms and conditions. In fact, the service-level agreement (SLA) is an important document when providing managed IT services.
This document will identify the services provided by the company and how successful delivery of these services is measured. The SLA would be annexed to the master agreement of the service provider most of the time.
There are different methods of pricing managed IT services. Per-user, per-device, and all-inclusive are three of the most popular pricing methods out there. Remote monitoring and management services are billed on a per-device basis.
On the other hand, if the customer has multiple devices, the service provider may adjust the pricing to a per-user model. An all-inclusive or flat fee will be established for the services provided by the IT company in some cases.
Reduced risk, proactive solutions to your IT problems, predictable spending, lower costs, compliance and security, new technology, vendor management, and access to IT professionals are some of the most important advantages of managed IT services.
If you are looking for a reputable and experienced managed IT service in Australia, there is no better service provider than Systems UP. We have been in the industry for many years with an outstanding reputation in Australia. That is why you should choose us at Systems UP as your preferred managed IT service in Australia. Please contact us at 1300 844 098 to find out how we can help your business with our managed IT service solutions.